Shipping Policy

At Amaya Nova, we believe a great shopping experience should extend beyond checkout. We're committed to providing clear shipping information and keeping you informed throughout your order's journey.

1. Order Processing

Once your order is placed, our team begins preparing it for shipment.

  • Order Processing Time: [1–3 business days]

  • Orders are processed Monday through Friday, excluding public holidays.

  • Processing times may vary during holidays, promotional events, or periods of high demand.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping & Delivery Times

Estimated delivery times depend on your location, product availability, and shipping carrier.

  • United States: [7–15 business days]

  • Canada: [10–20 business days]

  • International Orders: [10–25 business days]

These are estimated delivery windows, not guaranteed arrival dates. Delivery times may be affected by customs clearance, carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping fees, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any available free shipping offers or promotions will be clearly communicated on our website.

4. Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number or tracking link.

You can check your shipment's progress through our Track Your Order page:

https://amayanova.com/pages/track-your-order

Please allow some time after receiving your shipping confirmation for tracking information to become available.

5. Multiple Shipments

To provide access to a diverse selection of products, some orders may be fulfilled from different locations or shipping partners.

If your order contains multiple items, they may arrive in separate packages and at different times.

When available, separate tracking details will be provided for each shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will do our best to assist with address corrections before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed or Missing Packages

While we work to provide a reliable delivery experience, occasional shipping delays may occur.

If your package is taking longer than expected, we recommend checking the tracking information first.

If your tracking information shows an unexpected delay or your package has not arrived within the estimated delivery period, please contact our customer support team.

We will review the available shipment information and assist you with the next steps.

8. Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on the destination country.

Unless explicitly stated at checkout, these charges are the customer's responsibility.

Customs processing may also affect estimated delivery times.

9. Lost or Damaged Packages

If your order arrives damaged, or you believe your package has been lost during transit, please contact our support team with your order number and relevant details.

For damaged items, please include clear photographs of the product and packaging where possible.

Each case will be reviewed in accordance with our applicable shipping and return policies.

10. Contact Us

Your satisfaction matters to us, and we're here to help with any shipping-related questions.

If you need assistance with an order, delivery, or tracking information, please visit our Contact Us page:

https://amayanova.com/pages/contact

Thank you for shopping with Amaya Nova.

Different categories. One exceptional standard.