Privacy Policy

At Amaya Nova, your privacy matters to us. We are committed to being transparent about how we collect, use, store, and protect your personal information when you visit our website, browse our collections, or make a purchase.

This Privacy Policy explains how Amaya Nova ("we," "us," or "our") handles personal information collected through https://amayanova.com (the "Website") and related services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Amaya Nova, we may collect the following categories of personal information.

Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer service inquiries and communications

  • Account information, if you create an account

Payment Information

When you make a purchase, your payment is processed through Shopify and our authorized payment service providers.

We do not directly store your complete credit card information on our own servers.

Automatically Collected Information

When you visit our Website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and browsing activity

  • Referring websites

  • Cookies and similar tracking technologies

  • Interactions with our products and advertisements

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfill, and deliver orders.

  • Send order confirmations, shipping notifications, and tracking updates.

  • Respond to customer inquiries and provide support.

  • Manage returns, refunds, and exchanges.

  • Improve our Website, products, and shopping experience.

  • Detect and prevent fraud, unauthorized transactions, and security threats.

  • Analyze website traffic and customer preferences.

  • Send promotional communications where permitted by law.

  • Comply with applicable legal and regulatory obligations.

We process personal information only where we have an appropriate legal basis, including contractual necessity, legitimate interests, consent, or legal obligations, as applicable.

3. Cookies and Tracking Technologies

Amaya Nova may use cookies and similar technologies to improve website functionality and understand how visitors interact with our store.

These technologies may support:

  • Shopping cart functionality

  • Website performance

  • Customer preferences

  • Traffic analytics

  • Advertising measurement

  • Personalized marketing, where permitted

We may use services such as Shopify analytics, Google Analytics, Meta Pixel, or other authorized marketing and analytics tools, depending on the services enabled on our Website.

You may manage cookies through your browser settings or any privacy preference controls made available on our Website.

Where required by law, we obtain consent before using non-essential cookies.

4. How We Share Your Information

We do not sell personal information to data brokers in exchange for money.

However, we may share personal information with trusted third parties when necessary to operate our business, including:

Shopify: To host and operate our online store.

Payment Processors: To securely process payments and help prevent fraudulent transactions.

Shipping and Fulfillment Partners: To prepare, ship, and deliver your purchases.

Customer Support Providers: To assist with customer inquiries and order-related requests.

Analytics and Advertising Partners: To measure website performance, understand customer engagement, and support marketing activities.

Legal Authorities: When disclosure is required by applicable law or necessary to protect our rights.

Certain advertising and analytics disclosures may qualify as "sharing," "sale," or targeted advertising under applicable privacy laws, even when no money is exchanged.

We provide applicable privacy rights and opt-out mechanisms where required.

5. Shopify and Third-Party Services

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

Shopify and other authorized service providers may process personal information on our behalf or for their own purposes, as described in their respective privacy notices.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy

Our Website may also contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not operate.

6. Email Marketing and Communications

If you subscribe to our newsletter or otherwise provide the necessary consent, we may send you information about:

  • New product arrivals

  • Exclusive collections

  • Special offers and promotions

  • Store announcements

  • Other relevant updates

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing communications.

Unsubscribing from promotional emails will not prevent essential transactional messages relating to your orders or account.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our Website uses security features provided by Shopify and applicable service providers, including encrypted connections where supported.

However, no online transmission or storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support.

  • Maintain accurate business and transaction records.

  • Meet tax, accounting, and legal obligations.

  • Resolve disputes and enforce agreements.

  • Support legitimate business operations.

Retention periods depend on the nature of the information and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete or anonymize it, subject to applicable retention obligations.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of your information in a portable format.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain targeted advertising, sales, or sharing of personal information.

  • Appeal certain decisions regarding privacy requests, where applicable.

To exercise your rights, please contact us using the information provided at the end of this policy.

We may need to verify your identity before processing certain requests.

We will respond within the timeframes required by applicable law.

10. International Data Transfers

Amaya Nova may work with service providers and fulfillment partners operating in different countries.

As a result, personal information may be processed or stored outside your country of residence.

Where required, we use appropriate safeguards for international transfers of personal information.

11. Children's Privacy

Our Website is intended for general audiences and is not directed toward children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When updates are made, we will revise the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice of material changes.

We encourage customers to review this policy occasionally.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your information, or wish to exercise your privacy rights, please contact us.

Business Name: Amaya Nova

Website: https://amayanova.com

Contact Page: https://amayanova.com/pages/contact

Privacy Email: [Insert your customer support or privacy email address]

Business Mailing Address: [Insert your business mailing address]

We will review your inquiry and respond in accordance with applicable privacy laws.

Thank you for trusting Amaya Nova.