Return & Refund Policy

At Amaya Nova, we believe shopping should be an enjoyable and confident experience. We carefully consider the products we offer and strive to provide excellent customer service.

If something isn't right with your purchase, we're here to help.

1. Our Return Policy

We accept eligible return requests within 30 days of delivery.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include its original packaging, tags, and accessories, where applicable.

  • Be accompanied by proof of purchase or an order number.

  • Meet the eligibility requirements outlined in this policy.

All returns must be requested and authorized by our customer support team before an item is shipped back.

Please do not send items back without receiving return instructions from us.

2. How to Request a Return

If you would like to return an item, please follow these steps:

Step 1: Contact Our Support Team

Visit our Contact Us page and submit a return request within 30 days of delivery.

Step 2: Provide Your Order Details

Include your order number, the item you wish to return, and a brief explanation of the reason for your request.

Step 3: Receive Return Instructions

Our support team will review your request and provide the appropriate return instructions if your item is eligible.

Step 4: Ship Your Return

Package the item securely and send it to the return address provided by our support team.

Return shipping costs are generally the customer's responsibility for change-of-mind returns, unless otherwise required by applicable law or confirmed by our team.

3. Damaged, Defective, or Incorrect Items

We understand how disappointing it can be to receive an item that isn't what you expected.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, or as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the damage, defect, or incorrect item, where available.

Once reviewed, we may offer an appropriate replacement, refund, or another suitable resolution.

For verified defective or incorrect items, we will cover any return shipping costs we require, subject to applicable consumer protection laws.

4. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for change-of-mind returns, including:

  • Personal care and beauty products that have been opened or used.

  • Intimate apparel and certain hygiene-sensitive products.

  • Personalized or custom-made products.

  • Gift cards and digital products.

  • Items marked as final sale, where permitted by law.

These exclusions do not limit your rights if an item is defective, damaged, incorrectly supplied, or otherwise protected under applicable consumer laws.

5. Refund Processing

Once we receive and inspect your eligible return, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.

  • Approved refunds are generally processed within 5–10 business days after inspection.

  • Your bank or payment provider may require additional time to reflect the refund in your account.

Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by law.

6. Exchanges

If you would like to exchange an item for a different size, color, or variation, please contact our customer support team.

Exchanges are subject to product availability and return eligibility.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

Once an order has been processed or dispatched, cancellation may no longer be possible. However, eligible items may still qualify for return after delivery.

8. Lost or Missing Packages

If your order has not arrived within the estimated delivery window, please review your tracking information first.

You can check your shipment through our Track Your Order page.

If your shipment appears lost or there is a delivery issue, contact our support team with your order details.

We will review the available tracking information and work with the shipping provider to determine an appropriate resolution.

9. Refunds for Orders Not Received

If an order is confirmed lost in transit or cannot be delivered due to circumstances outside the customer's control, we will review the case and provide an appropriate resolution, which may include a replacement or refund.

Orders returned or undeliverable due to incorrect or incomplete shipping information supplied by the customer may be subject to additional shipping costs, where permitted by law.

10. Return Shipping & Responsibility

Customers are responsible for securely packaging returned items and following the return instructions provided by our support team.

We recommend using a trackable shipping service and keeping proof of shipment.

Amaya Nova cannot guarantee receipt of a return sent to an unauthorized address.

11. Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights or remedies available under applicable consumer protection laws.

Where local laws provide additional rights regarding refunds, returns, defective products, or cancellation, those rights will take precedence over conflicting provisions of this policy.

12. Contact Us

Your confidence and satisfaction are important to us.

If you have questions about a return, refund, exchange, or order issue, please reach out through our customer support page:

Contact Us: https://amayanova.com/pages/contact

Our team will be happy to review your request and help you find an appropriate solution.

Thank you for choosing Amaya Nova.